Email support@sheetsmith.co.uk and you will get a reply from a person, usually within a day.
Our extensions run entirely on your computer and collect no data. If one misbehaves, say which extension and what happened; an update ships through the Chrome Web Store automatically.
Bought a template on Gumroad and something is not working? Email the order number and a description. Templates work in Excel 2010+, Google Sheets (File → Import) and LibreOffice.
Everything runs in your browser; nothing is uploaded. If a calculation looks wrong, tell us the inputs and we will fix it.
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